Privacy Policy

NEZ PRIVACY POLICY

Effective Date: October 3, 2022

This Privacy Policy describes the data privacy practices of M+ODE Products, LLC (including current and future affiliates and subsidiaries, “nez”, “we”, “our”, or “us”) with respect to the person accessing (“you” or “your”) the website www.nezcare.com and other online or mobile products and services (the “Services”).  We are committed to protecting the privacy of those who entrust us with their Personal Information. “Personal information” means any information pertaining to an identified or identifiable individual and may include, for example, email addresses and contact details and any similar information provided to us in the course of our business operations. Our users trust and expect that we will protect their Personal Information in accordance with the promises we make. This Privacy Policy includes Personal Information that is collected via email, SMS, telephone, and other means. Personal information that is de-identified or anonymized is not considered Personal Information. 

By accessing the Services pursuant to the Terms of Service, you agree to this Privacy Policy. We recommend that you review this Privacy Policy periodically, as it may be updated by us from time-to-time in our sole discretion.

1. Information Collection Overview

For the 12-month period prior to the date of this Privacy Policy, we explain here what categories of Personal Information we have collected in the usual course of business from users of the Services, where we got it from, and with whom we have shared it: 

Category of Personal Information Collected	Source	Purpose for Collection	Categories of Recipients
Contact information: your first and last name, mailing address, email address, and phone number.	From you; the decision to provide this information is typically optional, however, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Services.	To evaluate your eligibility to use the Services, to register you for the Services, validation of identity, for marketing purposes, or to meet legal obligations.	We may share this information with select service providers and partners who help deliver and maintain the Services, and our co-marketing partners.
Purchase and order information: your contact information, together with purchase details online through e-receipts, delivery details, payment details, any communications we have received about your order or purchase.	From you.	To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you.	Our service providers who process, fulfill and ship orders.
Other delivery information:  name and address of recipient for delivery, if different from customer’s.	From you.	To deliver to the person at the address which you have requested.	Our service providers who process, fulfill and ship orders.
Payment information:  name, card issuer and card type, credit or debit card number, expiration date, CVV code and billing address.	From you and your payment card issuer.	To check that the right person is using the right card or account, meet the requirements of the card brands or account issuers, and to make sure we are paid for what you buy.	Our service providers who process payments for us;  these third-party service providers are prohibited from using Personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing payments for nez.
Social media: information about you, including Usage Data and personal information such as lists of your friends, "likes", comments you have shared, groups and location.	From third parties, particularly social media platforms.	To enhance your online shopping experience, including as a way to recognize you and welcome you to the Services, to provide you with customized Services content, targeted offers, promotions and advertising on the Services, through other third party sites or apps, via email, text messages, or app push notifications that are offered by nez or other marketing partners that might be of interest to you.	Our service providers and our co-marketing partners.
Legal information:  fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents.	From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives.	To protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves.	Our service providers who help us with fraud protection and credit risk reduction, law enforcement and other governmental authorities in accordance with applicable law.
Browsing information:  such as log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.	From you and from our Services technology’s interaction with your browser or devices.	To make sure our Services works properly with your device and make sure you can see and use our Services on the device you are using, and for analytical and demographic purposes and to provide offers that may be of interest to you.   We also will use this information to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.	Our service providers who help us with fraud protection, and third party vendors and other service providers that perform website analytic services for us.

nez will only use Personal Information to the extent it is necessary to deliver the Services and. In some jurisdictions, individuals may have the right to withdraw consent from certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed in this Privacy Policy. In all cases, any service providers will be contractually limited in the way they may use Personal Information maintained by nez, including requirements that such information be maintained in a confidential and secure manner.

In Connection with Business Transfers: In the event that a division, a product or all of nez is bought, sold or otherwise transferred, or is in the process of a potential transaction, personal information will likely be shared for evaluation purposes and included among the transferred business assets, subject to client contractual requirements and applicable law.

To Comply with Laws: nez may also disclose specific Personal Information when such disclosure appears necessary to comply with applicable law, a subpoena in the course of managing a dispute, governmental inquiry or other litigation process. We may also disclose information to our accountants, auditors, agents, lawyers and other advisors in connection with the enforcement or protection of our legal rights or to protect the interests or safety of our clients, employees or others, in accordance with or as authorized by law.

 2. Cookies

Like many commercial websites, we analyze how visitors use our Services through what is known as "cookie" technology. A cookie is a small text file that is placed on your computer when you access the Services and allows us to recognize you each time you visit the Services. We may use cookies to: (1) allow you to use the Services without having to re-enter your user name and password; (2) enhance or personalize your Services usage; (3) monitor the Services usage; (4) manage the Services; and (5) improve the Services and our products and services, including providing you with interest-based ads. For more information on our advertising, see below: “Interest-Based Advertising.” If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Services, or that we may put on our Services in the future. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness. 

We may also use web beacons on the Services, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your visit to the Services, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Services. Web beacons help us analyze our Services visitors' behavior and measure the effectiveness of the Services and our advertising. We may work with service providers that help us track, collect and analyze this information.  

nez may use Google Analytics to evaluate use of the Services for our internal purposes such as evaluating usages of the Services. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners

We may combine the information we collect through cookies and web beacons with other information we have collected from you or information from other sources. 

3. Interest-Based Advertising

We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Services and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Services and elsewhere over time. Other companies may also use such technology to advertise on our Services. 

You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to known your choices concerning interest-based ads, visit:

http://www.networkadvertising.org/choices/

www.aboutads.info/choices

In Canada, please visit: http://youradchoices.ca/choices/

In the EU, please visit: http://www.youronlinechoices.eu

4. Access, Correction, & Deletion

The legal basis for processing your Personal Information is for our delivery of and your access to the Services. We will only process your Personal Information with your consent when we have asked for it and you have provided it. We respect your right to access and correct your Personal Information. You may access your Personal Information by signing into your account. From there, you can correct or modify your information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your Personal Information at any time. We may need to retain it for legally permitted purposes and this will be explained to you if necessary.

If you need assistance correcting or updating your Personal Information, or would like to request that we delete your Personal Information, please contact us using the contact information detailed in the “How to Contact Us” section below.

5.Retention of Personal Information

Personal Information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and nez or as required or authorized by law. Personal Information that is no longer required to fulfill the identified purposes will be destroyed, erased or made de-identified

6. Opt-Out

At any time while accessing our Services, any user while online may decline participation in any activity that asks for information (e.g., survey email, ecommerce). Your choice not to participate will in no way affect your ability to use any other feature on the Services.

If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the services we provide, and we may send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications. For more information about interest-based advertising, including how you can manage advertising, please see below “Interest-Based Advertising.”

7. Security

nez has implemented a number of security features throughout the Services to prevent the unauthorized release of or access to Personal Information. For example, database information is kept separate from live servers and is firewall protected. Please be advised, however, that although nez has endeavored to create a secure and reliable site for you, the confidentiality of any communication or material transmitted to or from nez via the Services or e-mail cannot be guaranteed. When disclosing any Personal Information, you should remain mindful of the fact that it is potentially accessible to the public and consequently, may be collected and used by others without your consent. nez has no responsibility or liability for the security of information transmitted via the Internet

8. Third Party Websites

The Services may contain links to third-party websites, such as social media sites like LinkedIn, Facebook, Twitter, Instagram, TikTok and others which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any Personal Information. Please contact those websites directly if you have any questions about their privacy policies.

9. Children

The Services are not directed to children, nor do we knowingly collect any Personal Information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided Personal Information to us, please contact us promptly as described below, and we will endeavor to investigate and delete such information from our systems. 

10. Your California and Other State Privacy Rights

If you are a resident of California or of Virginia (starting Jan. 2023), Colorado and Connecticut (starting July 2023), or Utah (as of Dec. 2023), the law in those states provides you with the following rights with respect to your Personal Information, if applicable:

• The right to know what Personal Information we have collected, used, disclosed and sold about you.  To submit a request to know, you contact us at info@nezcare.com.  You also may designate an authorized agent to make a request for access on your behalf on at info@nezcare.com.
• The right to correct what Personal Information we have collected, used, disclosed and sold about you.  You also may designate an authorized agent to make a request for access on your behalf at info@nezcare.com.
• The right to request that we delete any Personal Information we have collected about you.  To submit a request for deletion, you may contact us at info@nezcare.com.  You also may designate an authorized agent to make a request for deletion on your behalf on at info@nezcare.com.

When you exercise these rights and submit a request to us, we will verify your identity by asking you for your email address, telephone number, and/or information about your account with nez. We also may use a third party verification provider to verify your identity. nez will endeavor to honor your requests unless such a request conflicts with certain lawful exemptions under the California Consumer Privacy Act of 2018.  Please note that nez is only required to honor such requests twice in a 12-month period. 

Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.

You also may designate an authorized agent to make a request for access on your behalf. When you exercise these rights and submit a request to nez, nez may verify your identity.  nez also may use a third party verification provider to verify your identity. Your exercise of these rights will have no adverse effect on the price and quality of the Services.

For the 12-month period prior to the date of this Privacy Policy, nez has not sold any Personal Information about its clients; nor does it have any plans to do so in the future.   

11. Visitors from Outside the United States—Cross-Border Transfer

The Services are hosted in the United States. If you are visiting the Services from outside the United States, your information may be transferred to, stored and processed in the United States or other countries in accordance with this Privacy Policy. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Services and/or providing Personal Information to us, you consent to transfer of your information to our facilities as described in this Privacy Policy.

12. Right to Lodge Complaints

We are transparent about the ways in which we collect and use Personal Information, and welcome your questions and concerns. If you have any concern or complaint about the way we handle your Personal Information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

13. Changes to This Privacy Policy

We may change this Privacy Policy from time to time, including as required to keep current with rules and regulations, new technologies and security standards. When we do, we will post the change(s) on our Services. If we change the policy in a material and retroactive manner, we will provide appropriate notice to you. 

14. How to Contact Us

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers or to request a copy of this Privacy Notice in another format, you can contact at info@nezcare.com . If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail.